Refund policy

Refund Policy

At EBRU GURLEK, we approach returns and refunds with the same care and clarity that guide our selection of garments. The conditions below are designed to ensure transparency, fairness, and respect for both the client and the value of each piece.

This Refund Policy applies to online purchases made through our website and to in-store purchases, with specific conditions depending on the purchase channel, as outlined below.

1. Online Purchases – Right of Withdrawal (European Union)

For online purchases delivered within the European Union, customers have the statutory right of withdrawal in accordance with EU consumer law.

  • The withdrawal period is 14 calendar days from the date the order is delivered.

  • During this period, the customer may return the product without providing a reason.

To exercise the right of withdrawal, the customer must notify EBRU GURLEK in writing (by email or contact form) within the 14-day period.

Conditions for Withdrawal

Returned items must:

  • Be unused, unworn, and unwashed

  • Be in their original condition, with all labels and packaging intact

The customer is responsible for return shipping costs unless otherwise stated.

Refunds

For eligible withdrawals:

  • Refunds will be processed within 14 days of receiving the returned item

  • Refunds will be issued to the original payment method, in accordance with applicable EU consumer law

  • Original shipping costs are not refundable, unless required by law

2. Sale Items & Promotional Periods

During seasonal sales or promotional pricing moments:

  • Purchases are considered final sale

  • Returns, refunds, or exchanges are not accepted

  • This does not affect the customer’s statutory rights in the case of defective or non-conforming products

These conditions are clearly communicated at the time of purchase, both online and in-store.

3. In-Store Purchases

For purchases made in our physical boutique:

  • Returns or refunds are not mandatory by law unless the item is defective or non-conforming

  • As a courtesy, EBRU GURLEK may offer a store credit or exchange, at its discretion

Any discretionary return or exchange is subject to:

  • Item condition

  • Timeframe communicated at point of sale

Cash refunds are not offered for in-store purchases.

4. Store Credit

When applicable, store credit:

  • Is issued in the form of a voucher or digital credit

  • Has no cash value

  • May be subject to an expiration period, where applicable

  • Cannot be redeemed for cash

Store credit policies do not override statutory consumer rights applicable to online purchases within the EU.

5. Defective or Non-Conforming Products

All products sold by EBRU GURLEK are covered by the statutory legal warranty in accordance with Spanish and EU law.

  • Warranty period: 2 years from the date of delivery

  • Covers manufacturing defects or lack of conformity

If a product is defective or does not conform to its description, the customer may be entitled to repair, replacement, price reduction, or refund, as provided by law.

6. International Orders (Outside the European Union)

For orders shipped outside the European Union:

  • Import duties, taxes, or customs fees may apply

  • These charges are the responsibility of the recipient

  • Shipping costs, customs fees, and import taxes are non-refundable

  • Delays caused by customs procedures are beyond our control

Customers are advised to check local regulations before placing an order.

7. Returns Processing & Inspection

All returned items are inspected upon receipt.
EBRU GURLEK reserves the right to refuse a return or refund if the item does not meet the stated conditions.

Returned items sent without prior notice or outside applicable periods may not be accepted.

8. Contact Information

For return requests, withdrawal notices, or questions regarding this Refund Policy, please contact:

EBRU GURLEK

hello@ebrugurlek.com